Lately I have noticed four instances of outstanding customer service coming my way. The medical providers here in my hometown of Columbia, for example, have really ramped up customer service. Through MyChart or other platforms, you can get your medical records instantaneously, schedule appointments online and speak to your doctor via telehealth. For the most part, wait times have been drastically reduced as the medical profession tries to put its best foot forward regarding doctor-patient relations.

We are trying to follow the lead of our brothers and sisters in medicine here at the Mike Kelly Law Group. We emphasize prompt returning of phone calls, emails, and other communications, and we work really hard to get clients seen, their needs addressed in a courteous manner, and put them on their way as soon as possible.

I am also seeing greater attention to the finer points of customer service at restaurants in Columbia and Myrtle Beach. This is particularly difficult given the staff/kitchen help shortage that currently exists in that industry, but the restaurants I frequent are really trying hard to do what they can.

I do not know about you, but I am loving the increased emphasis on customer service.